“We went from the third quartile to the top quartile in engagement, increased manager effectiveness, and we developed the courage and the ability to have authentic conversations.”
– Lisa Reynolds, VP of Talent Management at CHRISTUS
retention rate in
IDENTIFYING THEIR TOUGHEST BUSINESS CHALLENGES.
CHRISTUS executives felt that the organization had fallen into a trap that many organizations face; they had developed a culture of being “nice.” Associates of all levels were mistaking CHRISTUS’ value of compassion with avoiding difficult and constructive feedback.
LOSING TIME AND MONEY
CHRISTUS Health needed to:
- Increase associate engagement and
- Develop the courage and ability to have
- Enhance their corporate culture
ADDRESSING THEIR PROBLEMS HEAD-ON.
Working alongside the Talent Management team at CHRISTUS, Fierce developed a leadership training that concentrated on four specific programs: Delegation, Team, Confrontation, and Coaching.
When leaders know how to delegate effectively, they assign new tasks to their teams without burdening them by asking: “In what areas do you want to grow?” This program allows CHRISTUS Associates to develop their skills, freeing up more time for leaders to contribute in the areas they’re needed most.
Bad decisions are costly, and unproductive meetings waste time. Team conversations at CHRISTUS have given leaders a way to effectively gather input from everyone on their teams. As a result, they are now more informed and equipped to make the best decisions possible.
When negative behaviors go unaddressed, they become the norm. The skills learned in Confrontation have allowed CHRISTUS executives and Associates to overcome fear and have courageous, straight-up conversations in a way that enriches the relationship while improving performance.
Coaching conversations uncovers solutions, prompts potent action, and unblocks professional paths with self-generated insights. CHRISTUS leaders have been able to avoid advice-giving mode using the Coaching model and have acquired the skills to coach their direct reports into self-discovery and positive action.
ACHIEVING BIG RESULTS.
- 1,500+ associates at CHRISTUS have completed Fierce training
- Associate engagement improved from third quartile to top quartile
- Awarded the North Texas Prism Award in 2014 for internal training and leadership programming
“People say, ‘This
transformed my life, not
just at work but at home.'”
– Training Participant, CHRISTUS Health
retention rate in